Frequently asked questions
Grouped by topic. Use the search to jump straight to an answer.
Getting started
How do I create an account?
Click "Get started", enter your name, email and a strong password, and accept the terms. You are signed in immediately. Enable two-factor authentication from Security settings before you fund the account.
Is there a fee to open an account?
No. Creating an account, exploring the dashboard on demo data and browsing plans are all free. You only commit money when you choose to deposit and invest.
Are there country or age restrictions?
You must be of legal age in your jurisdiction. Some regions may require identity verification (KYC) before deposits or withdrawals. Any restrictions that apply to you are shown in-app and in our AML/KYC policy.
Deposits & withdrawals
How do I fund my account?
From the Deposit page. Supported methods are configured by the platform and currently include Bitcoin, Ethereum, USDT and USDC, plus PayPal, Cash App and bank transfer. You send the payment yourself and submit the reference or transaction hash.
Why is every deposit and withdrawal reviewed by a person?
There are no payment-gateway integrations or webhooks. Our finance team verifies each payment against the on-chain transaction or provider record before crediting or paying it. It is slower than an auto-approve, and deliberately so.
How long do withdrawals take?
Requests are reviewed manually, typically within one business day. The funds are held from your available balance the moment you request, so the amount can never be double-spent while pending.
Are there hidden charges?
No. Any deposit or withdrawal fee for a given method is shown before you confirm, and plan fees (if any) are listed on the plan. Your transaction history records every fee as its own line.
Investments & returns
Are returns guaranteed?
No. All investments carry risk, including the possible loss of principal. The rates shown are targets the platform configures per plan; they are not a promise of profit and past performance does not indicate future results.
How are earnings calculated and paid?
Each plan accrues its target rate on your principal per period (daily, weekly, monthly, or once at maturity). Every accrual is written to the investment's earnings history and credited to your available balance.
What happens when a plan matures?
Accrued earnings are credited and your principal is returned to your available balance, unless the specific plan states otherwise. You can then withdraw it or reinvest.
Can I cancel an investment early?
Investments run to maturity. In exceptional cases an administrator can cancel one and return the principal; contact support if you need this.
Security
How is my account protected?
Passwords are hashed with bcrypt, every form is CSRF-protected, sessions are hardened and you can enable TOTP two-factor authentication. You can review your login history and sign out other sessions from Security settings.
How is my balance protected from mistakes?
Your balance is split into available, locked and pending buckets that move independently. All money math runs server-side inside a database transaction — the browser can never set a balance, a rate or a status.
What data do you store?
The minimum needed to run the account: identity and contact details, wallet and transaction records, and security logs. Payment-provider secrets are never stored. See our Privacy Policy for the full list.
Referrals
How does the referral program work?
Share your referral link from the Referral dashboard. When someone you referred makes a qualifying deposit, you earn a commission at the platform-configured rate. Commissions and their status (pending, approved, paid) are all visible to you.
When are referral commissions paid?
A commission is created when the referred deposit is approved, then an administrator approves the payout and it is credited to your available balance with its own transaction record.
Still stuck? Contact our team, or open a ticket from your dashboard.